FREE SHIPPING AND RETURNS ON ALL US ORDERS!

Returns and Exchange Policy

We accept return on products. Customer has the right to apply for return within 14 days after delivery.
Orders postmarked within 5 days of the delivery date get FREE RETURN SHIPPING!
If you have any problem with your Return or Exchange process Please contact support@janeeyewear.com
If you haven’t received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. If you’ve done all these steps and still haven’t received the refund. Please contact support@janeeyewear.com.

 

WAHT'S IS YOUR RETURN POLICY
We offer FREE returns & exchanges for full refund or store credit on all U.S. domestic orders when claimed within 14 days of your order being delivered.
CAN I EXCHANGE AN ITEM FOR ANOTHER PRODUCT?
sure! go to our Return And Exchange Center and start your exchange. Just enter your email above, select the item(s) you want to return and follow the steps to create a label. Once the return label is generated, you'll receive a code for an Instant Refund voucher which you can use to place a new order for the style/color you want. If nothing is catching your eye right now, don't sweat it. We'll refund you back to the original form of payment once we receive the return.
WHAT I HAVE TO KNOW BEFORE I SENDING THE ITEM?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When you do returns we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure. To complete your return, we require a receipt or proof of purchase.
HOW DO I START A RETURN OR EXCHANGE?
If you would like to return or exchange any part of your order,we give a simply and easy return, you can do it via Our Return And Exchange Center
WHAT ITEMS ARE RETURNABLE?
Full-price items claimed within 14 days of delivery, in their original packaging, unused and in same condition they arrived.
HOW SOON WILL I GET MY REFUND?
Once your items are delivered to and inspected by our warehouse, you'll get your refund back typically within 48 hours.
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